AI ChatBot development

A powerful tool for your business

Artificial Intelligence Chatbots at the service of your business

We develop and integrate automated chatbot AI messaging systems and virtual voice and text assistants.

The use of support tools such as virtual assistants e chatbot with artificial intelligence provides customer care and automate preliminary processes of information gathering. It is possible to integrate voice or text chat into websites, ecommerce sites, mobile applications, home automation systems and wearable devices.

Chatbot functionality

Voice and text-based AI ChatBot applications

AI voice applications and AI chatbots are used for the automated handling of requests or instructions such as:

  • room reservation
  • customer service (fashion, travel, health)
  • shop assistant
  • service requests
  • collection of medical information
  • education
  • personnel selection
  • training
  • entertainment

AI ChatBot functionalities and extensions

Multilingual ChatBot
Virtual assistants can be configured in multilingual mode. This functionality is essential for international companies.

Conversation analysis and advanced reporting
 ChatBot systems are available with detailed reporting to facilitate the analysis of conversations and the continuous improvement of the service offered by this tool.

Scalability of the conversation
Virtual assistants can be programmed to automatically escalate the conversation to a human operator. With this functionality, ChatBots can be used to identify the correct interlocutor for the resolution of the question posed by the user.

ChatBot integration with other software

Virtual assistants with artificial intelligence can be used in websites and ecommerce sites, mobile applications, wearable devices, thanks to integration with:

  • popular communication systems (Facebook Messanger, Skype, Twitter, Telegram, Viber, Slak...)
  • marketing automation tools (Active Campaign, Campaign Monitor, Mailchimp, Mandrill, Mailgun...)
  • CRM software (Sales Force, Zoho, vTiger, Zendesk...)
  • ecommerce (BigCommerce, WooCommerce, Prestashop, Magento...)
  • database (mySql, Google Sheets, Office365...)
  • home automation devices (Google Home, Amazon Alexa)
  • payment systems (Stripe...)
  • other widely used platforms through API interface.

That is the theory,
shall we put it into practice together?

NLP & NLU
Natural language processing & understanding

The virtual assistants equipped with Artificial Intelligence pursue the purpose of the Natural Language Processing e Understandingi.e. the understanding and handling of instructions given in natural, human language. Thanks to the process of continuous learning (machine learning), all AI communication interface are able to interpret theINTENT of the user, even if this is provided using phrases and words not foreseen during the programming phase.

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